Customer Technical Support Agent

Technical support Agent

Watford

Monday to friday 8.30-5

We are currently recruiting for a technical team based in a head office in Watford. This is a really exciting opportunity to join a forward-thinking dynamic company who have big plans for the future to develop and progress staff members.

You will be getting involved with customer service queries and solving technical support issues on products provided by the company. You will be the first point of contact to liaise with engineers and technicians to advise on solutions to any technical problems.

Are you looking for a challenging role that allows you to learn a new product in depth with fantastic training opportunities from the company!

Must have previous office based experienced paired with technical mindset and logical thinking! 

Duties:

• Handling inbound calls
• Making outbound calls
• Liaising with customers and clients
• Product investigations
• Creating support tickets

Benefits 

• Hybrid working 
• Full training and support 
• Salary review and increase twice a year 
• Free parking 
• Company Bonus