Customer Support and Test Analyst SCR (Somerset Cancer Register)
Job summary
Somerset Cancer Register (SCR) is a nationally used NHS web application supporting the management of cancer patient pathways. Our mission is simple but powerful: to simplify the management of complex patient journeys and improve decision making for clinicians and services.
We're looking for a dedicated Customer Support & Test Analyst to join our friendly and collaborative team. If you enjoy problem solving, supporting customers, learning new systems, and contributing to high quality software, this could be the ideal next step in your career.
Main duties of the job
As a Customer Support & Test Analyst, you'll play a key part in ensuring that SCR and its associated products--such as our Remote Monitoring System (RMS)--run smoothly for healthcare professionals across the country.
You will split your time between supporting customers and performing functional testing on system upgrades, new features, and interfaces. Working closely with developers, test analysts, and national stakeholders, you'll help maintain the reliability, quality, and continuous improvement of SCR.
This is a varied and rewarding role with plenty of opportunities to grow your technical knowledge--particularly in cancer datasets, NHS pathways, and software testing techniques.
If you're passionate about delivering excellent service, enjoy problem solving, and want to contribute to software that supports cancer care across the NHS, we'd love to hear from you.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
- Flexible working options to help you balance work and life
- NHS pension scheme for long-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
Job responsibilities
Under the supervision of the Senior Test Analyst, the Customer Support Assistant role involves:
- Functional Testing of web applications and interfaces.
- Raising issues found, proposing resolutions and discussing them within a multi-team group
- Identify risks and issues on assigned releases, upgrades or changes
- Report on status of testing and associated issues as required
- Provision of general application support for SCR, dealing with system enquiries/problems/requests in accordance with customer service level agreement
- Triaging, prioritising, assigning calls, and liaising with customers.
- Liaising with customers / developers and scheduling SCR / RMS version upgrades
- Continuous knowledge development regarding Cancer targets and datasets and changes to the web application.
Person Specification
Qualifications
- Educated to Foundation degree level or equivalent experience gained through relevant work history (2 years in a similar or related roles)GCSE or equivalent in English and Maths (Higher than C or Grade 4)Evidence of own continuing professional development
- ITIL Foundation
Experience
- Working in a customer service environmentUsing Teams or similar for meetings / collaboration
- Working in a customer facing IT support roleExperience in testing softwareWorking in the NHS
Additional Criteria
- Good working knowledge of Windows operating systems and software applications including MS Office applications (Word, Excel, PowerPoint, Outlook, SharePointEvidence of a good standard of Literacy / English language skills
- Awareness of Data Protection (GDPR) and data security principlesAwareness of national guidance on cancer including care pathways / waiting timesAwareness of Software development lifecycle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Somerset NHS Foundation Trust
Address
Priorswood Medical Records/Information Governance
Unit J, Crown Close
Taunton
Somerset
TA2 8RX
Employer's website
https://www.somersetft.nhs.uk/