AI Project Support Officer

Job description

Job responsibilities

What We Need from the Successful Candidate

We are looking for a candidate who:

• Has proven experience in project management, including the ability to balance strategic oversight with hands-on execution. Experience doing this with the implementation of a new digital tool would be advantageous.
• Is adaptable and capable of thriving in a dynamic, evolving programme environment with ambiguous and changing priorities.
• Possesses excellent organisational, interpersonal, and communication skills, enabling effective coordination of complex workstreams.
• Demonstrates a proactive and collaborative approach to relationship management with diverse stakeholders.

As this role is situated within a programme environment, the specific subject matter and scope of responsibilities may evolve as programme needs change. However, the core project management skillset will remain critical.

• Lead and coordinate project deliverables, ensuring they are aligned with programme timelines and objectives.
• Plan, deliver, and evaluate communications activities to support programme engagement and stakeholder awareness.
• Facilitate effective relationship management with procurement teams, the Trusts communications team, and other key stakeholders.
• Support stakeholder engagement initiatives, including direct involvement with service users and carers.
• Maintain project documentation, risk logs, and progress reports to ensure transparency and accountability.
• Adapt and respond to programme changes, reprioritising deliverables as needed.

Our values:

Working Together, with Kindness and Respect

This role sits under the Digital Services Directorate. The Directorate utilises technology and digital solutions to empower our staff to work effectively and to improve the care our service users receive. The postholder will report to the AI and Automation Programme Manager (Programme Manager) and work closely with multidisciplinary project workstreams, Digital and external departments / teams across the Trust as directed by the Programme Manager.

• Planning and Coordination: Develop and maintain project plans for communication and stakeholder engagement activities, ensuring alignment with the overall programme timeline and overarching strategies.
• Documentation: Create and maintain project documentation, including timelines, resource plans, and meeting minutes. Prepare and present findings to internal and external stakeholders while showcasing the use of AI in the work where reasonable.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to gather requirements, provide updates, and address concerns effectively.
• Risk Management: Identify, document, and mitigate risks, ensuring programme continuity and success.
• Monitoring and Reporting: Track progress and prepare regular performance reports, escalating issues as necessary.
• Workstream Management: Provide operational support to workstreams, ensuring progress and maintaining schedules.
• Content Creation: Develop clear and concise communication materials, such as email updates, intranet posts, FAQs, and presentations.
• Feedback Mechanisms: Maintain and respond to stakeholder feedback via established channels.
• Stakeholder Engagement: Organise appropriate activities, such as workshops or meetings, to ensure feedback and stakeholder buy-in.
• Communications Plan Development: Support the development and execution of a comprehensive communication and engagement plan to inform and engage stakeholders.
• Change Management Support: Collaborate with the Change Management Leads to deliver communications that drive adoption and minimise resistance.
• Data Analysis: Collect and analyse clinical and operational data to generate actionable insights, including assessing the effectiveness of communication activities.
• Training and Resource Coordination: Collaborate with Digital Services managers to ensure sufficient resources and highlight training needs.
• Performance Monitoring: Evaluate and track project progress, providing recommendations for improvement.

Person Specification

Qualifications

• Relevant degree or diploma level qualification or equivalent management/senior administration experience.
• Evidence of continuous personal and professional development.
• Project management qualification or equivalent experience

Knowledge and Skills

• Can demonstrate strong project management experience, including process redesign and business change management.
• Can demonstrate an ability to use project management tools such as Microsoft Project, Cora, and Visio.
• Can demonstrate expertise in communications and stakeholder engagement across service user (patient), clinical, technical, and operational groups.
• Can demonstrate proficiency in data analysis, reporting, and documentation.
• Can demonstrate adaptability in managing dynamic programme needs and priorities.
• Can demonstrate strong organisation skills and provide examples of managing numerous priorities and their time effectively.
• Can demonstrate strong organisation skills and provide examples of managing numerous priorities and their time effectively.
• Can demonstrate familiarity with Project Management methodologies including Prince2, MSP or ITIL methodologies.
• Can demonstrate the ability to tailor messaging and engagement depending on stakeholder groups in a written and verbal capacity in a timely and accurate manner.
• Can demonstrate the ability to work independently and on own initiative, demonstrating effective self-management.
• Can demonstrate the proven ability to collaborate successfully with internal and external stakeholders to achieve common goals.

• Can demonstrate knowledge of mental health and community environments or a willingness to learn.
• Can demonstrate experience working in a healthcare or NHS setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Maudsley Hospital

Denmark Hill

London

SE5 8AZ

Employer's website

https://www.slam.nhs.uk/