Informatics Requirements Coordinator
Job summary
At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care which is delivered with pride and compassion. Everything we do is to improve the lives of the people and communities we serve and to promote mental health and wellbeing for all.
The Informatics Requirements Officer will play a key role within the Informatics team at SLaM, supporting the delivery of the team's programme of work. The post-holder will provide project support and coordination, assisting in the analysis and presentation of data, and support delivery of products that enhance data use and understanding across the organisation.
At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care which is delivered with pride and compassion. Everything we do is to improve the lives of the people and communities we serve and to promote mental health and wellbeing for all.
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways to Senior manager roles within the IG and the wider team. In addition, we offer ongoing training and development in conjunction with the BCS membership.
Main duties of the job
The Informatics Requirements Officer will play a key role within the Informatics team at SLaM, supporting the delivery of the team's programme of work. The post-holder will provide project support and coordination, assisting in the analysis and presentation of data, and support delivery of products that enhance data use and understanding across the organisation.
Flexible working:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.
About us
The Informatics team consists of about 18 staff, covering Requirements, Assurance, Delivery and Engineering. Working closely with team colleagues, e.g. Informatics Business Partners, Analytics Developers, Data Engineers and others, the post holder will use their technical skills to undertake data analyses, as well as ensuring that projects are delivered on time, within scope, and to a high standard.
About our locations
The Informatics team are primarily based at Jeannette Wallace House, Eldridge Road, Croydon, CR0 1ER.
Maudsley Hospital (headquarters)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.
Job description
Job responsibilities
Key Responsibilities
Programme / Project Coordination
Support the planning, delivery, and monitoring of the Informatics programme of work.
Coordinate project meetings, produce agendas, take minutes, and track actions.
Assist in developing project documentation including plans, risk registers, and highlight reports.
Monitor progress against project milestones, escalating risks or issues where appropriate.
Support business partners with tracking of change requests, maintenance and improvements to published projects.
Data Analysis & Reporting
Undertake quantitative data analysis and validation to support programme delivery.
Produce accurate and timely performance reports, dashboards, and / or presentations for stakeholders.
Assist in identifying trends, risks, and opportunities from data to inform decision-making.
Stakeholder Engagement
Build and maintain effective relationships with colleagues across clinical, operational, and corporate services.
Act as a key point of contact for informatics requirements and queries, providing timely and accurate responses.
Communicate technical information clearly and appropriately for both technical and non-technical audiences.
Governance & Assurance
Ensure that programme and project documentation meets Trust standards and analytical best practice.
Adhere to information governance requirements and maintain confidentiality of data at all times.
Support audit, assurance, data validation processes related to Informatics projects.
General Responsibilities
Promote the values and culture of the Trust, ensuring all work supports improved outcomes for people who use mental health services.
Participate in personal and professional development, keeping skills and knowledge up to date.
Carry out any other duties within the scope and spirit of the role, as required by the line manager.
Working Relationships
Informatics Business Partners, Heads of Informatics, and Associate Director of Informatics
Informatics and wider Digital Services colleagues
Clinical and operational service leads, and other customers across the organisation
External system suppliers and partner organisations
Freedom to Act
The post-holder will work with a degree of autonomy, guided by defined programme objectives and policies. They will be expected to plan and prioritise their own workload, escalating complex issues as appropriate.
Physical, Mental & Emotional Effort
Frequent use of IT systems requiring concentration and attention to detail.
Regular requirement to analyse complex data and information.
Exposure to emotionally challenging subject matter when working with mental health service data.
Values & Behaviours
The post-holder is expected to uphold and role-model the Trusts values at all times, fostering a culture of respect, inclusivity, and continuous improvement.
Flexible, proactive, and solution-focused approach.
Commitment to continuous improvement.
Person Specification
Qualifications
- Educated to degree level in a relevant subject (e.g., health informatics, computer science, social sciences) or equivalent experience.
- Evidence of ongoing professional development relevant to informatics, programme/project management or data analysis.
- Formal project/programme management qualification (e.g., PRINCE2 Practitioner, AgilePM, MSP Foundation).
- Postgraduate / professional qualification in research / advanced statistics
- Further training or qualification in data analysis or business intelligence.
Knowledge and Skills
- Experience of data analysis, reporting and producing reports / dashboards using Excel, SQL and / or BI tools
- Experience of project coordination in complex organisations, engaging multidisciplinary stakeholders and managing competing priorities.
- Developing reporting solutions to meet the business needs of the organisation including clinical data quality, performance management and reporting issues
- Understanding of change management processes and information governance within a BI / Informatics environment.
- Committed to continuous improvement in data quality, processes and reporting.
- Strong analytical skills; ability to interpret trends and generate insight.
- Ability and experience of preparing and presenting clear reports (written & spoken) and analyses to a range of stakeholders.
- Proficient use of MS Office software, including, but not limited to, Outlook, Word, PowerPoint, Excel and OneDrive.
- Dynamic, commercial, customer driven, delivery focused attitude.
- Good technical knowledge of information systems and their application to clinical services.
- Ability to work under pressure.
- Negotiating and influencing skills .
- Ability work on own initiative, prioritising your own work to meet deadlines, escalating issues to line manager when necessary.
- Excellent communication and interpersonal skills, including with people at different levels.
- A flexible and innovative approach to problem solving.
- Ability to see information from different perspectives.
- Understand of ITIL good practice in a work environment.
- Knowledge and awareness of clinical information systems within the NHS.
- Knowledge of mental health services or NHS data models.
- Knowledge of statistical concepts and research methods
- Specialist knowledge and experience of statistical and / or analytical techniques and procedures specific to NHS Mental Health Trust Information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
JWH
Croydon
CR0 1FE
Employer's website
https://www.slam.nhs.uk/