Senior Infrastructure and Cloud engineer

Job description

Job responsibilities

Job Purpose:

As a Senior Infrastructure and Cloud Engineer you will be responsible for the delivery of day to day services within the infrastructure team. As part of small multi-disciplined team you will be jointly responsible for the following (but not limited to) technologies Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services (Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance. SLAM have widely adopted cloud platforms, and the role will be to support the develop of native cloud applications or refactor existing legacy systems for cloud using IAAS, SAAS, PAAS and Kubernetes systems. Being a senior Infrastructure and Cloud technical expert, you must be able to adapt your knowledge to new, emerging and legacy technologies covering as technical reference in the absence of other senior team members to maintain service for customers. A proactive worker thinking outside the box to maintain or reinstate service for customers driving efficiency.

Service Delivery fall within the IT Service umbrella, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result. You will be a senior technical influence in the Technical Services section in improving, maintaining and documenting new and existing ICT services.

Being a senior Infrastructure and Cloud technical expert, you will be required to mentor and coach other members of the ICT service department for career development. You will work closely with all elements of the ICT service to deliver the best outcomes of the service and for customers. Offering a can do, proactive approach to service delivery and ultimately delivering for the service needs. You will be a member off, and not limited to, the ICT Department Business Continuity team and part of the ICT out of hours emergency Support rota.

Key Responsibilities:

Provide Senior Technical Services lead for Identity Services, Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services ((Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance.

BAU Administration of the groups platform services for Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services ((Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance.

Monitor the trusts Infrastructure Services platform to make sure that service levels are met for the customer

Infrastructure design and implementation for new services with external support as required.

Undertake evaluations of new and emerging technologies and make recommendations regarding their suitability and possible implementation

Maintain and document services in accordance with Trust systems

Support and mentor team members as required for personal development and knowledge transfer

Other activity from time to time as required to support the operation of Infrastructure Services

Abide to the department and trusts policies and procedures

Person Specification

Qualifications

• Educated to Degree level or equivalent experience
• Vmware VCP or equivalent experience
• Relevant application services accreditations
• MCSE: Cloud Platform and Infrastructure
• ITIL Foundation Version 3

Knowledge and Experience

• Experience of troubleshooting complex technology issues identifying the root cause.
• Relevant experience of hands-on ICT server administration in an enterprise environment
• Ability to administer and maintain Identity Services, Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms (Docker and Azure AKS), Monitoring services and Public Cloud services ((Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance
• Experience of creating and configuring hardware configurations for Server specifications.
• Ability to identify the Root cause of issues
• Good working knowledge of Microsoft Office applications and other common desktop software such as antivirus and productivity suites
• Experience of designing and administering group policies objects for the forests.
• Familiarity with IP networking and basic tools for troubleshooting in a routed network
• Experience of Storage Infrastructure Administration
• Deployed and manage patch management solutions for Enterprise environment Management of Proxy Services
• Experience of administration of Public Cloud platforms and the design of cloud native applications
• Experience of supporting DEVOPS environments include continuous deployment methods and Kubernetes systems
• Experience in automations methods for private and public cloud offerings. Utilising but not exclusively automation using Vrealize, Powershell, JSON, ARM Templates or Terraform.

• Relevant experience administering and maintaining Office 365 and Hybrid Exchange Environments
• Knowledge of Office 365 and Hybrid Exchange platforms
• Experience in maintaining and supporting Linux server infrastructure
• Relevant experience administering a complex multi domain Active Directory environment of around 50k objects and 100+ sites using the relevant tools to assist.
• Experience in Managing and Martian Domain services such as FSMO roles, DNS, DHCP in an enterprise environment
• SQL Administration on premise and cloud
• Administration of backup technologies

Personal Attributes

• Customer focused with good verbal communication skills
• Excellent standard of written English Good time management
• Ability to work on own initiative and as part of a team to SLA deadlines
• Ability to plan, agree, schedule, document and implement changes using a structured change control process
• Ability to follow instructions and work unsupervised
• Logical, methodical, pro-active and enthusiastic in working practices
• The ability to translate technical Jargon information for a customer to understand
• The ability to work on occasion longer hours to get the job completed for deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

St Pauls House

Edison Road

Bromley

BR2 0XH

Employer's website

https://www.slam.nhs.uk/