Contract 1st Line IT Support Engineer

For: Contract 1st Line IT Support Engineer
Location: Onsite in Havant, Hampshire - 5 days per week
Duration: 3 Month Initial Contract
IR35: Small Company Exemption
Hours: Monday to Friday, 07:30am - 3:30pm (with a 30 min lunch break)
Start Date: Immediate / ASAP

Spectrum IT are working with a Havant-based client to recruit a Contract 1st Line IT Support Engineer. This is an onsite role providing front-line IT support to users, with a particular focus on maintaining and supporting a 3rd party booking application used by field service engineers to log and track their work.

Key Responsibilities:

• Provide 1st Line IT Support to local and remote users
• Manage Active Directory administration including account unlocks and password resets
• Support and maintain a 3rd party booking application used by service engineers
• Handle day-to-day service desk tickets, logging, updating, and closing requests in a timely manner
• Escalate issues when required, ensuring minimal disruption to business operations
• Deliver professional, customer-focused IT support onsite

Essential Skills & Experience:

• Previous experience in a 1st Line IT Support or Service Desk role
• Knowledge of Active Directory and user account administration
• Familiarity with supporting business applications and software tools
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills

Additional Information:

• Fully onsite role based in Havant, Hampshire
• Small company IR35 exemption applies
• Interviews will be a single stage and immediate availability is preferred

Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.