IT Support Engineer

IT Support Engineer – Aldgate – Onsite

My client is looking for a IT Support Engineer to manage BAU workload and ticket excess. The ideal candidate will be a personable IT Support Engineer with a professional passion for providing high quality IT support services.

The client has 32 manual processes that need audited such as login permissions, these are to be completed alongside BAU support.

Key responsibilities of the IT Support Engineer:

-        Handling 1st / 2nd line support tickets.

-        Auditing IT processes to promote business improvement. This will include working alongside process managers and stakeholders.

-        Provide first point of contact IT support for users across the business.

-        Helping with a excess of IT support tickets.

-        Setting up devices.

IT Support Engineer Experience/Technologies:

-        Must have experience using the Microsoft stack including Office 365 – Administration and support.

-        Experience of auditing processes within IT.

-        Active Directory – User support

-        Understanding of Windows 10/11 operating system – Administration and support

-        Using ticketing system to respond to portal requests using ITSM tools – User support

-        Experience working within a regulated environment is desirable.

-        Excellent communication skills.

The successful candidate will be required to work 5 days a week onsite in Aldgate.

Apply now to speak with VIQU IT in confidence about this IT Support Engineer opportunity. Or reach out to Matt Farrell via the VIQU IT website.

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