Digital Apprentice

Job summary

Are you ready to start a career in IT or want a new challenge within a rewarding environment? Then it would be amazing to hear from you!

We have a fantastic opportunity for a Digital Apprentice to join the Hospice's Digital Team to provide an excellent first line IT service and assist in the delivery of their strategic aims of transforming the Hospice's cloud first environment.

This is a permanent, full-time position working 37.5 hours per week between office hours, Monday to Friday.

Main duties of the job

No two days will be the same in this role and as a Digital Apprentice, your main duties will be to:

• Provide first line support to internal and external customers including triaging jobs through the new IT ticketing system
• Support and action the installation of new and existing hardware/ software as well as supporting the cloud environment
• Ensure equipment is set up correctly and the right access has been provided to colleagues

In additional to the above, this role also includes a chance for you to undertake a Level 3 Apprenticeship within IT. As part of your learning, you will also receive hands-on training, mentoring and support which will enable you to develop both your technical expertise and customer focus skills.

Our ideal candidates will have:

• A keen interest in IT and a willingness to learn and develop new skills
• Good customer service and organisation skills

Having experience of working in a busy environment or in a people-centric role is desirable however not essential.

We will not be able to accept applications from candidates who have an existing qualification at the same or higher level in a similar subject.

What we can offer you in return:

• great annual leave entitlement starting at 35 days per year
• attractive pension schemes
• lots of training and development opportunities
• a supportive and friendly working environment
• employee discounts on shops, holidays and lifestyle choices and Blue Light Card discounts

About us

Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.

We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.