Major Incident Manager

Major Incident Manager - High-threat government environment.

Summer-Browning Associates is currently supporting our central government client, who is seeking a Major Incident Manager for an initial 6 assignments with the option to extend.

Location: London/Hybrid

The ideal candidate will have an active SC or DV clearance and a strong background in Incident Management within a high-threat government environment.

Skills and experience:

• Proven experience in leading and managing a 24/7 incident management team, including response and Tier 2/3 escalation.
• Demonstrated ability to restore critical IT services, validate recovery actions, and ensure that all activities are thoroughly documented in ServiceNow and MI dashboards.
• Experience in problem management, change management, and service continuity planning.
• Knowledge of IT Service Management (ITSM) in secure environments, such as Defence or Central Government.
• Industry certifications, including a Service Management foundation qualification such as ITIL.
• Knowledge and experience with Security Information and Event Management (SIEM), as well as cybersecurity frameworks and standards.

To apply, please submit your latest CV for review.