Customer Service Manager

Pay: £32,000.00-£37,000.00 per year

Job Description:

Customer Service Manager I £32k - £37k I Middleton

(Office-based)
Salary: £32,000 - £37,000
Hours: 9am–5pm (Full-Time)
Contract: Perm

Start:  Flexible, will wait until the New Year for the right person!

Who we are

We are tech lifesavers!
We specialise in giving corporate IT equipment a second life — securely collecting, wiping, refurbishing, and redistributing IT assets with care and precision.

We turn old tech into new opportunities — delivering great value, protecting data, and helping the planet at the same time.

We’re a fast-growing, friendly team who believe in doing things the right way — with integrity, innovation, and a sense of humour. If you’re passionate about great service, smart solutions, and making a difference, you’ll fit right in!

Role Overview

We are seeking a proactive, people-focused Customer Service Manager to lead and elevate our customer service operations.

In this key role, you’ll oversee customer and client communications, returns, logistics, and reseller support, ensuring a seamless experience from order to delivery.

The ideal candidate will be adaptable, highly organized, and detail-oriented, with excellent communication skills and a passion for delivering exceptional customer service.

Main Responsibilities

Customer Service Excellence

• Develop, implement, and manage a robust returns and warranty process.
• Oversee all customer communications from order through to delivery, ensuring a smooth, consistent experience.
• Drive customer satisfaction and ensure service excellence at every touchpoint.
• Build and maintain strong relationships with key partners and customers, continually enhancing their experience.
• Coordinate logistics and transport arrangements to support business operations as required.

ITAD / Ex-Lease Operations

• Support key partners throughout the ITAD process.
• Liaise with clients and arrange collections using approved carriers.
• Verify collection paperwork and site scan logs, promptly addressing any discrepancies.
• Confirm receipt of consignments into the facility using the ERP system.
• Monitor and ensure adherence to service level agreements (SLAs).

Reseller Support

• Ensure all customer complaints are resolved promptly and effectively, collaborating with internal teams to prevent recurrence.
• Coordinate logistics to align with specific order requirements and timelines.
• Accurately enter all purchase orders (POs) into the system to maintain up-to-date and reliable records.
• Provide timely ETAs, process updates, and proof of delivery (POD) information to customers and partners.

Accounts Support

• Provide assistance to the Finance Director as required.
• Accurately invoice all customer orders using QuickBooks.
• Prepare and issue customer statements and provide Purchase Ledger support.

Company Development

• Collaborate on ISO documentation and process development.
• Support the senior management team in ensuring a smooth transition to our new site.
• Contribute to the implementation and optimization of the new ERP system, creating clear process documentation.
• Champion the company’s vision and values, contributing innovative ideas to drive growth and success.
• Play an active role in developing and promoting the Re-com culture.

Perks

• 22 days annual holiday
• Free on-site parking
• MORE TBC