Customer Service Advisor
Location: On Site Salary: £26,500 - £28,500
Are you a friendly, professional problem-solver who enjoys helping people? We're looking for a Customer Service Advisor to join our team and deliver outstanding support to our customers across phone, email, and live chat.
What You'll Be Doing
- Handling inbound customer enquiries via phone, email, and online chat
- Resolving queries related to accounts, billing, orders, and service issues
- Providing clear, accurate information in a friendly and professional manner
- Troubleshooting basic service or technical issues and escalating when needed
- Updating customer records accurately using CRM systems
- Following company processes, quality standards, and compliance guidelines
- Identifying opportunities to improve customer satisfaction and retention
- Working closely with other teams to ensure issues are resolved efficiently
What We're Looking For
- Previous customer service or customer-facing experience
- Excellent communication and listening skills
- A calm, empathetic approach when handling queries or complaints
- Strong problem-solving and organisational abilities
- Comfortable using IT systems and multiple screens
Desirable but not essential:
- Contact centre or telecoms experience
- Experience supporting broadband, mobile, or subscription services
What You'll Get
- Competitive basic salary
- Performance-related bonuses or incentives
- Full training and ongoing support
- A friendly, supportive team environment
- Clear progression opportunities into senior service, quality, or management roles
- Pension, paid holidays, and additional benefits
Why Join Us?
We're a customer-first business that values empathy, teamwork, and quality service. You'll be given the tools and training to succeed, supported by a team that genuinely cares about delivering a great customer experience.
Apply now and be the friendly voice our customers rely on.