IT Operations Analyst ( Onsite - Portsmouth,UK)
We are Systematix and we are currently looking for an IT Operations Analyst for our life sciences client. This job is Inside IR35 only and 100% onsite.
ABOUT THE PROJECT:
Our client is a global life sciences organization with a diverse and distributed technology environment supporting critical business and research operations. They are seeking an IT Analyst to support day-to-day IT operations at a South England location, providing hands-on technical support and operational continuity as part of their global IT operations function. This role will support infrastructure, end-user computing, and service desk activities within a fast-paced, regulated environment and will work closely with regional and global IT teams.
ABOUT THE RESPONSIBILITIES:
In this role, you will provide operational IT support across systems, applications, and infrastructure while ensuring high service levels for end users.
Responsibilities include:
- Providing user and administrative support for IT systems, applications, and infrastructure
- Acting as a point of escalation for 1st and 2nd line support issues
- Performing maintenance, troubleshooting, and resolution of hardware, software, and system issues
- Executing routine IT operational tasks such as backups and system checks
- Configuring, installing, and deploying IT equipment and related peripherals
- Ensuring compliance with established IT policies, procedures, and security standards
- Developing working knowledge of department-specific and enterprise applications
- Identifying opportunities to improve service quality, efficiency, and operational effectiveness
- Logging, tracking, and resolving incidents and requests through service desk and hotline systems
- Contributing to service level targets and departmental performance indicators
- Providing end-user training and guidance as required
ABOUT THE ROLE:
Location: South England (Onsite)
Duration: 6-month contract
Work hours: Full-time, aligned to local business hours
ABOUT THE QUALIFICATIONS:
- 3+ years of experience in a 2nd line support role, or a strong 1st line background with readiness to progress into 2nd line support
- Diploma, Associate’s Degree, or equivalent experience in Information Technology or a related field
- Current or recent professional IT certifications are an asset
- Strong experience supporting end-user desktop environments
- Good working knowledge of PC hardware, peripherals, and operating systems
- Experience supporting Microsoft operating systems and Office applications
- Ability to interpret technical documentation and use diagnostic tools effectively
- Strong analytical, troubleshooting, and organizational skills
- Ability to work collaboratively within a team-based IT environment
- Clear and professional written and verbal communication skills
AI DISCLOSURE:
We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions.
APPLY NOW:
If you are interested in finding out more, please contact us or submit your resume. If you know someone who meets these qualifications, please feel free to forward this opportunity.
ABOUT SYSTEMATIX:
Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry.
Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse cultures, perspectives, and experiences. Systematix Technology Consultants Inc. has adopted the Employment Equity Policy to promote the full participation and advancement of designated groups (women, Indigenous peoples, visible minorities, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act.
Systematix. Solutions Focused. People Driven.