Deskside Support
Work as part of the 2nd Line IT Newark Deskside Support team to provide support to 1000 users in delivering and maintaining a best of breed IT Service function
This person will work in a proactive and cooperative manner to ensure that the responsiveness effectiveness and quality of the IT Service support service is industry leading This role is to support the build and deployment of computers to roll out Windows 11 to the Client corporate colleagues
Provide 1st2nd Line IT Support of hardware and software to a variety of HP and Microsoft workstations
Image and configure Windows 11 operating system to user specifications
Escalate issues which are beyond their technical capability or resource capacity in an effective manner to optimise the quality of service provided to the business
Build laptops log failures and liaise with the Build team to resolve issues
Follow the procurement and asset management procedures when handling IT equipment
Identify and take part in initiatives to improve the quality and effectiveness of the IT operational service
Develop and maintain strong working relationships with key staff and managers in the business and in other teams within IT
Identify where knowledge can be shared with other IT colleagues to improve the effectiveness of IT Support and help develop the knowledge and skills of others in the IT team
Ensure that assigned IT incidents are managed effectively with users' engineers and managers
Provide project support as required for IT and other company initiatives
Organise and manage a wide business deployment with multiple workstreams running concurrently
Ideally
Possess strong organisational skills
Have some experience of providing IT support in a similar role project
Have confidence working with technologies such as Windows 7810 SCCM and Office 365
Possess strong analytical and problem solving skills
Have knowledge and experience of working in a large corporate environment
Possess strong customer facing skills and the ability to build and maintain working relationships at all levels
Have good verbal and written communication skills
Ideally
Be educated to GCSE standard or equivalent
A strong technical understanding of the standard hardware and software supported by Dixons Carphone Windows Office 365 Exchange Active Directory etc
Strong can do attitude and motivated to see the most challenging tasks through to completion
Comfortable working within a dynamic team environment both locally and across the extended corporate deskside services structure
Ability to work under pressure and operate multiple workstreams concurrently
Have a passion for IT
Skills
Mandatory Skills :
EUC Desktop Engineering