Infrastructure Technician

Smart Building Infrastructure Technician (Critical Infrastructure)

Location: Gatwick, England, United Kingdom

Job Summary

As a Smart Building Infrastructure Technician, you will be site-based within a large operational environment, working as part of a dedicated on-site team responsible for the installation, support, and maintenance of specialist smart building technologies.

You will bring strong core competencies in copper and fibre network infrastructure installation, alongside a willingness to develop skills across a range of smart technologies, including Audio-Visual, Electronic Security, IoT, and wired, wireless, and mobile networks.

By applying a high standard of technical knowledge and workmanship, you will contribute to the successful delivery of projects on time and within budget, while maintaining strict health and safety standards. Providing a high level of customer service and accurately interpreting end-user requirements will be a key part of the role.

Key Tasks & Responsibilities

Copper and Fibre ICT Infrastructure

• Install, terminate, and test copper (CAT5e/6/6A), fibre optic (OS1/2, OM3/4/5), and voice cabling infrastructure.
• Install, terminate, and test Electronic Security and Audio-Visual cabling systems.
• Conduct infrastructure testing using industry-standard test equipment and software, ensuring compliance with manufacturer and industry standards.

Smart Building Technologies & Systems

• Assemble and install telecommunications equipment cabinets (pre-built or flat-pack).
• Install fixtures and fittings suitable for the operational environment.
• Install containment systems safely, including tray, basket, trunking, and conduit.
• Install endpoint equipment such as Electronic Security devices, Wi-Fi and mobile access points, IoT sensors, and Audio-Visual devices.
• Install and mount network equipment in cabinets in accordance with manufacturer specifications, including switches, routers, controllers, servers, and WAN equipment.
• Complete system and equipment patching.

Maintenance & Fault Finding

• Support commissioning, maintenance, servicing, fault-finding, rectification, decommissioning, and equipment relocation activities.
• Carry out network infrastructure maintenance and diagnose and repair common faults.

Documentation & Reporting

• Complete accurate and timely documentation, including certification where required.
• Report progress and issues to line management using agreed systems and processes.

Health & Safety

• Comply with RAMS and all site-specific health and safety requirements.
• Work from construction drawings, diagrams, schematics, scopes, and specifications.
• Take responsibility for personal health and safety and that of others affected by your work.

Knowledge

• Understanding of IT network architecture, cable types, and networking equipment.
• Knowledge of copper and fibre testing parameters and certification standards.
• Awareness of Access Control and CCTV installation standards.
• Understanding of containment system installation.
• Knowledge of health and safety risks associated with cabling installation.
• Awareness of Working at Height regulations and access equipment requirements.
• Familiarity with IoT concepts and emerging smart building technologies.
• Understanding of rack and cabinet construction and installation.
• Appreciation of the importance of accurate documentation and handover.

Skills

• Strong written and verbal communication skills.
• Competent IT skills, including Microsoft Office applications.
• Ability to follow processes and technical instructions accurately.
• Good numeracy and literacy skills for task planning and execution.
• Ability to interpret project drawings and technical documentation.
• Proficient in the use of cable and network test equipment (e.g. Fluke, OTDR).
• Ability to work safely at height and in confined spaces, following correct procedures.

Behaviours

• Detail-focused with a commitment to high-quality standards.
• Self-motivated with effective time management skills.
• Proactive problem solver with a practical approach.
• Strong commitment to health, safety, and security.
• Flexible approach to working hours, including out-of-hours work when required.
• Security-conscious with an understanding of data and infrastructure protection.

Qualifications

Essential

• Valid ECS or CSCS card.
• Relevant industry qualification (e.g. CNet, BICSI Installer Level 2/3, or equivalent).
• Full, clean UK driving licence.

Desirable

• First Aid qualification.
• IPAF or PASMA certification.
• GCSE-level education or equivalent, including Maths and English.