2026 End User Support Apprentice - Crawley
Role
This role covers IT support to all UK business users on site and involves working on incidents and service requests using the Service Desk tool (Service Now). The work involves logging, troubleshooting, diagnosing and managing incidents through to resolution as well as assisting with Service Requests. You will also be involved in stock management, laptop/desktop builds, software deployments and much more!
Training
For this position, you will enrol onto a Level 3 IT apprenticeship programme, delivered via a virtual delivery model over an 18-month duration. This programme will provide you with a strong foundation in IT best practice, skills and knowledge. You will learn to diagnose faults, provide technical support to internal customers and learn the tools, processes and policies needed to work within an IT environment. You will be given one day per week in which to focus on your academic studies, with the other four days spent applying your learning in a real-life IT/IS team.
Option to progress onto higher level learning.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Thursday, 8 hours a day. Friday, 5 hours. (Flexible start time between 07:00 and 09:30).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 12th February 2026
- Start Date
- Monday, 7th September 2026
Desired Skills
- IT skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
Qualifications
- 5 subjects to inc Maths and English GCSE, grade 9-4 or A*-C (Essential)
About the Employer
- Company
- THALES UK LIMITED
- Location
- Manor Royal, Crawley, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £24,000 a year
- Posted
- Company
- THALES UK LIMITED
- Location
- Manor Royal, Crawley, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £24,000 a year
- Posted