IT Operations Apprentice – The Health Foundation -( Hybrid ) EC4Y 8AP - £23,029– 37.5 hrs/w

Key responsibilities 

• Provide first-line support to end-users, resolving basic IT issues related to operating systems, applications, and hardware, ensuring high levels of customer satisfaction.
• Utilize the Service Desk tool to manage and update support tickets, ensuring all tickets are handled promptly and kept up to date.
• Monitor and maintain compliance with Service Level Agreements, prioritising and escalating issues as necessary to meet SLA requirements.
• Assist in managing user accounts, including creating, modifying, and deleting them as part of the starter/leaver process.
• Help set up and configure end-user devices such as laptops, and mobile devices under supervision.
• Support the management of equipment, consumables, and other supplies, ensuring availability for staff needs.
• Assist in maintaining office technology, including desk setups, meeting rooms, and audio-visual equipment.
• Ensure the inventory of all hardware and software assets, including servers, desktops, laptops, printers, and software licenses are kept up to date. 
• Conduct daily checks on equipment and services as required.
• Escalate relevant issues to either internal 3rd line support staff or 3rd parties as required and work with 3rd parties to provide solutions to reported issues.
• Contribute to project work as part of the foundation's overall IT strategy as directed by the leaders within the IMT department.
• Perform other duties to help support the rest of the department, as is reasonably required. 

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working
• Willing to learn

• English GCSE, grade 4 (C) (Essential)
• Maths GCSE, grade 4 (C) (Essential)