IT Support Apprentice
Working closely with the wider IT team, you will provide technical support, solve basic user problems and answer queries relating to laptops, peripherals, mobile devices, office software, email and IM/voice/video communications etc.
Role
- Assist with laptop and mobile device setup, imaging, and installation as needed
- Install software applications and apply updates
- Review, prioritise, and respond to Service Desk tickets using defined recording practices
- Assist colleagues with administration, troubleshooting and security functions in all areas of IT
- Perform other IT-related duties as directed by the Head or Service Delivery or Group IT Director
- Set up and maintain active directory-user accounts and security groups
- Support with Change Management
- Help maintain and adjust as needed KPIs and SLAs both internal and with the business units
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
- 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 19th November 2025
- Start Date
- Wednesday, 26th November 2025
Desired Skills
- IT skills
- Problem solving skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
THE MARKETING PRACTICE (UK) LIMITED
We're not just an agency; we're the trendsetters in the integrated era of B2B, armed with a global team of 300+ B2B specialists ready to unlock your potential. Our clients include the biggest names in the tech universe. We're talking partnerships with the trailblazers and the disruptors - working with them across the entire funnel to achieve the kind of growth that turns heads and wins awards. We thrive on identifying, recruiting, and nurturing talents and you're next on our list!
- Company
- THE MARKETING PRACTICE (UK) LIMITED
- Location
- Unit 2, Cowcross Place, Cowcross Street, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £25,000 a year
- Posted
- Company
- THE MARKETING PRACTICE (UK) LIMITED
- Location
- Unit 2, Cowcross Place, Cowcross Street, London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £25,000 a year
- Posted