IT Apprentice
Think Cloud are an award-winning company, currently looking for an IT Apprentice to join their Helpdesk team. This is a fantastic opportunity to kickstart your career in tech while making a real difference to the youth of Hull and contributing to the ever-growing pace of AI within today’s economic climate.
Role
- Answer incoming helpdesk calls in a professional and friendly manner
- Triage support tickets and assign them to the appropriate team
- Log and update tickets accurately in our system
- Provide excellent customer service and support
- Learn and grow within a fast-paced IT environment
Training
Level 2 Apprenticeship in Customer Service Practitioner consisting of:
- Level 2 Standard in Customer Service Practitioner
- Level 1 Functional Skills in Mathematics
- Level 1 Functional Skills in English
You will be required to attend a half-day session with HBTC where you will work towards any functional skills that you have to take. There will also be an end point assessment.
After the apprenticeship, there may be an opportunity for you to advance in the workplace or go onto higher education.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- HULL BUSINESS TRAINING CENTRE LIMITED
- Working Week
- Monday to Friday, shifts TBC
- Expected Duration
- 1 Year 2 Months
- Positions Available
- 2
- Closing Date
- Monday, 15th September 2025
- Start Date
- Tuesday, 16th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 3 (Desired)
- Maths GCSE, grade 3 (Desired)
About the Employer
THINK CLOUD INC. LTD
We are an Award-Winning team located in Hull (5-time “Britain’s 50 Best Managed IT Companies), built on earned knowledge acquired over 19+ years helping Local Government, Education, Ministry Of Defence Supply Chain, Manufacturing, Engineering, Financial sectors. With the company now growing to support more than 150 customers, working with a wide range of businesses that are the most innovative and creative in their respective fields.
- Company
- THINK CLOUD INC. LTD
- Location
- THE DEEP BUSINESS CENTRE, TOWER STREET, HULL, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,704 a year
- Posted
- Company
- THINK CLOUD INC. LTD
- Location
- THE DEEP BUSINESS CENTRE, TOWER STREET, HULL, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,704 a year
- Posted