Job Vacancy

Administration Assistant Apprentice

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As part of the Westdale team, you will be the welcoming face of our practice, delivering outstanding customer service to patients and visitors. Successful apprentices may also have the opportunity for a full-time position upon completion of the apprenticeship programme

Role

• Supporting patients face to face on the front reception desk and over the telephone

•  Welcoming patients and visitors, in person in a friendly and helpful manner

• Referring patients

• Provide administrative support to clinical team members

• Entering information into patients records by computer

• Ensuring correspondence, reports and results are filed promptly

• To maintain a thorough knowledge of all Practice procedures

• Participate fully as a team member sharing knowledge and information

• Taking responsibility for maintaining own personal development

• Maintaining confidentiality relating to patients, staff, visitors and practice business

Training

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job activities and training.

On the job and off the job training will be delivered in the workplace.

Potential full-time position within the practice.

Apprenticeship Standard
Business administrator (level 3)
Training Provider
ACCESS TRAINING (EAST MIDLANDS) LTD
Working Week
Monday to Friday. Rotating weekly shifts, aligned with practice operations. (surgery opening times 8am – 6.30pm)
Expected Duration
1 Year 6 Months
Positions Available
1
Closing Date
Monday, 8th September 2025
Start Date
Monday, 22nd September 2025

Desired Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Team working
  • Non judgemental

Qualifications

  • English GCSE, grade C/4 (Essential)
  • Maths GCSE, grade C/4 (Essential)

About the Employer

DRS CROSS, KHALIQ, MALIK & AMIN
Westdale Lane Surgery is a friendly, forward-thinking GP practice based in Gedling, Nottingham. We pride ourselves on delivering high-quality, patient-centred care with a strong focus on digital innovation and accessibility. Our team is supported by modern systems including online triage and AI-powered clinical tools, helping us to provide efficient, responsive care to our local community.
Company
DRS CROSS, KHALIQ, MALIK & AMIN
Location
THE SURGERY, 20-22 WESTDALE LANE, GEDLING, NOTTINGHAM, England
Employment Type
Advanced Apprenticeship
Salary
£13,741 a year
Posted
Apply Now
Apply Now
Company
DRS CROSS, KHALIQ, MALIK & AMIN
Location
THE SURGERY, 20-22 WESTDALE LANE, GEDLING, NOTTINGHAM, England
Employment Type
Advanced Apprenticeship
Salary
£13,741 a year
Posted