IT SUPPORT APPRENTICE

Key responsibilities

• Assisting with troubleshooting and resolving IT issues (hardware, software, and network).
• Responding to support requests via our ticketing system and in person.
• Supporting the setup of new user accounts, devices, and equipment.
• Helping maintain and update IT documentation, guides, and asset records
• Assisting with installing, configuring, and testing hardware and software.
• Supporting colleagues in using applications and systems effectively.
• Learning and applying best practices in cybersecurity and data protection.
• Helping ensure smooth operation of manufacturing-related technology (e.g., production PCs, CAD machines, printers)

What we’re looking for

• Enthusiasm for technology and problem-solving.
• Good communication skills and the ability to work well with different teams.
• A logical, methodical approach to troubleshooting.
• Basic IT knowledge (Windows, MS Office, internet) – any extra knowledge is a bonus.
• Willingness to learn and adapt in a busy environment.
• Minimum GCSEs at grade 4/C or above, including maths and English.
• Willingness and ability to travel via either public transport or by car to ensure support is provided for all sites across the country.

What you’ll gain

• A nationally recognised [insert qualification, e.g., Level 3 IT
• Support Technician Apprenticeship.
• Practical experience in a manufacturing IT environment.
• Skills in IT support, customer service, and technical problem-solving.
• Guidance from experienced IT professionals.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

• English GCSE, grade 4/C and above (Essential)
• Math GCSE, grade 4/C and above (Essential)