IT Support Engineer

Time Appointments are thrilled to be working on behalf of an award-winning company based in Ipswich who are looking for an IT Support Engineer.

Key Duties:

• Provide first line investigation, diagnosis, escalation and resolution of incidents and service requests in line with documented procedures to ensure high availability and efficient running of IT systems for the business.
• Maintain IT equipment and operational records efficiently and accurately to enable effective support of systems by the IT support function.
• Provide support, documentation and cover for the Service Desk to ensure that consistent support services to the users and business are maintained.
• Maintain standards within and around the IT support function

Candidates must have the following:

• 5 GCSE's (or equivalent) at grades A-C to include English and Maths.
• Experience working within an IT Support environment.
• Broad understanding of computer networking concepts. Detailed understanding of servers, clients, applications and communications.
• Previous experience with Microsoft Desktop technologies.