Junior 1st Line Support Technician

Junior 1st Line Support Technician

Nutfield, Surrey (Near Redhill Surrey)

Full-time, Permanent (Onsite) 08:30-17:30)

£25,000-£27,000 per annum (dependent on experience)

About Us

TLP Consultancy is a well-established IT and recruitment business based in the heart of Nutfield, Surrey. We take pride in delivering exceptional technology solutions and support to clients across a wide range of industries. We're now looking for a proactive and customer-focused Junior 1st Line Support Technician to join our friendly internal IT team. This is a fantastic opportunity for someone looking to develop their technical skills in a supportive and professional environment.

The Role

This varied role has two key areas of focus:

• Providing IT support to our customers via telephone, remote access, or on-site visits.
• Carrying out administrative tasks to ensure the smooth running of our business operations.

You'll gain hands-on experience with a wide range of technologies, helping clients resolve technical issues while developing your own knowledge and confidence in the process

Key Responsibilities

• Respond promptly to customer queries by email and telephone.
• Provide 1st line telephone and remote support to customers.
• Carry out occasional on-site visits to client premises when required.
• Diagnose and repair hardware and software issues in the workshop or office.
• Prepare and provide quotes for customer hardware and software requirements.
• Advise customers on IT infrastructure improvements based on their needs.
• Perform half-day server maintenance sessions, both remotely and on-site.
• Log, update, and close support tickets with full details of work carried out.
• Liaise with suppliers to obtain quotes and manage customer orders.
• Raise purchase orders, sales orders, and move them through to invoicing.
• Raise invoices and ensure smooth communication with the accounts team.
• Study towards and complete relevant IT exams and certifications.
• Support any additional technical or administrative requirements as needed by TLP Technology.

About You

• A basic understanding of IT support but someone who is willing to learn.
• Good understanding of Windows operating systems and Microsoft 365.
• Excellent communication and customer service skills.
• Self-motivated and able to work to deadlines.
• Strong problem-solving ability and calm under pressure.
• Positive attitude with a genuine willingness to learn and grow within the team.

What We Offer

• Competitive salary (£25,000-£27,000 DOE)
• Monday to Friday office hours (08:30-17:30)
• Supportive, close-knit team environment where your contribution is valued
• Ongoing training and professional development to help you grow your skills and career
• Social events, including a summer party, Christmas celebration, and team nights out
• Free on-site parking and a beautiful rural office location in Nutfield, Surrey

If you're passionate about IT, enjoy problem-solving, and want to develop your skills in a hands-on environment, we'd love to hear from you!