IT Apprentice
This exciting IT apprenticeship offers more than just valuable hands-on experience—it provides a clear pathway for long-term career growth. Upon successful completion of the Level 3 IT Apprenticeship, you will progress onto the Level 4 Network Engineer Apprenticeship with Trade Interchange.
Role
- Deliver first-line IT support by assisting users with common issues related to hardware, software, networking, and operating systems.
- Carry out daily monitoring, troubleshooting, and routine maintenance of ICT systems to ensure reliable performance.
- Provide support for cloud services, including Azure and DevOps, and escalate technical problems when necessary
- Work closely with the wider team to help ensure all ICT services comply with security standards such as ISO 27001.
- Maintain a good working knowledge of the ICT infrastructure to quickly identify and resolve technical faults.
- Manage regular software updates, security patches, antivirus tools, and general system upkeep to keep devices secure and up to date.
- Proactively identify patterns or recurring issues in the IT environment and recommend improvements to systems, software, or configurations.
Training
Full training and support will be provided by your workplace mentor and from the Baltic team.
After successfully completing the Level 3 IT Apprenticeship, you will progress to the Level 4 Network Apprenticeship with Trade Interchange.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday between 8:30am till 5:00pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Saturday, 9th August 2025
- Start Date
- Tuesday, 12th August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
TRADE INTERCHANGE LTD
Join Trade Interchange, a leading UK software company based in Teesside, known for its innovative ARCUS® platform that helps organisations streamline supplier management. As an IT Apprentice, you’ll play a key role in delivering first-line support to users by resolving hardware, software, networking, and operating system issues. You’ll monitor and maintain ICT systems daily to ensure smooth, secure operations, support cloud services like Azure and DevOps, and work alongside the team to uphold security standards. This is a fantastic opportunity to gain hands-on experience managing software updates, troubleshooting technical faults, and contributing ideas for system improvements in a fast-growing, agile environment.
- Company
- TRADE INTERCHANGE LTD
- Location
- KILDALE HOUSE, DUKES COURT, TEESSIDE INDUSTRIAL ESTATE, STOCKTON ON TEES, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- TRADE INTERCHANGE LTD
- Location
- KILDALE HOUSE, DUKES COURT, TEESSIDE INDUSTRIAL ESTATE, STOCKTON ON TEES, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted