IT Support Apprentice
Looking for a hardworking and passionate for technology individual to join our IT department.
Role
Main role / Responsibilities
- Handling incoming phone calls and gathering required information.
- Responding to incoming emails and prioritising incidents.
- Proactively logging alerts from our monitoring systems.
- Dealing with IT problems and incidents for a variety of customers and technologies.
Desirable Skills:
- A strong interest in IT and technology.
- Good inter-personal skills.
- Customer service skills.
- Great written and verbal English.
Personal Qualities:
- Team player with ability to work independently.
- Motivated
- Flexible attitude
- Honest
- Hard-working
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills
- Your training will include gaining a Level 3 Information communications technician qualification
Future Prospects (include what the long-term prospects for the apprentices would be):
Potential to progress through all aspects of the Service Desk or into other areas of the business including (but not limited to): network engineer, infrastructure engineer, cloud engineer, project coordinator, pre-sales consultant.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Shift based: Start time varies from 07:30 - 11:30. Finish time varies from 16:00 - 20:00.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 1st August 2025
- Start Date
- Sunday, 10th August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Patience
Qualifications
- English GCSE, grade 4/C and above (Essential)
- Math GCSE, grade 4/C and above (Essential)
About the Employer
TRUST SYSTEMS LTD
Our team of professional IT and business experts, most of whom have been with the company for many years, are focussed on providing our customers with exemplary levels of service. We work with the best-in-class partners, using proven technology to continuously innovate and challenge how best to use technology as an enabler to drive real business change. With our attention to detail, we offer our customers the whole life cycle – from consultancy implementation to support services.
- Company
- TRUST SYSTEMS LTD
- Location
- UNIT 20 - 21, CIRENCESTER OFFICE PARK, TETBURY ROAD, CIRENCESTER, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,400 a year
- Posted
- Company
- TRUST SYSTEMS LTD
- Location
- UNIT 20 - 21, CIRENCESTER OFFICE PARK, TETBURY ROAD, CIRENCESTER, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,400 a year
- Posted