IT Help Desk Analyst

IT Helpdesk Analyst - Contract - temp cover

• Location: Brighton – Onsite 5 days a week
• Contract
• Pay - £145 per day

We're looking for a proactive and dependable IT Helpdesk Analyst to join a small, supportive IT team within a leading international research institute focused on global development. This is a fully onsite role where you'll be the first point of contact for all day‐to‐day IT queries, ensuring users receive quick, friendly and effective support.

Key Responsibilities

• Provide 1st line support for hardware, software and user issues.
• Troubleshoot Windows, Microsoft Office, laptops, printers and basic network queries.
• Set up new user accounts and support starters with device setup.
• Support onsite users and assist with basic AV/equipment issues.
• Log, update and manage tickets, escalating when required.

What We're Looking For

• Previous experience in an IT support/helpdesk role (or similar technical environment).
• Good working knowledge of Windows OS and Microsoft Office.
• Strong communication skills and a helpful, customer‐focused attitude.
• Ability to work independently within a small, collaborative team.
• Someone reliable, organised and comfortable working fully onsite.

Desirable Skills

• Experience with Office 365, Active Directory or ticketing systems.
• Any exposure to AV support.

Please apply with your most recent updated CV.