System Support Engineer

System Support Engineer - £200 per day - Contract - ASAP start

• Based in Clapham HQ
• Office based - 5 days onsite

This role involves providing hands-on technical support to maintain IT operations and business continuity across multiple sites, supporting over 200 users. You'll manage tickets, troubleshoot hardware/software issues, and contribute to IT projects in a fast-paced environment with opportunities to grow in cloud, networking, and automation

Role and Responsibilities:

• Act as the first point of contact for technical issues, managing tickets and troubleshooting hardware, software, and network problems.
• Configure and set up devices for new starters and manage user accounts and permissions.
• Support remote workers with connectivity and network access.
• Contribute to IT projects, including system upgrades, automation improvements, and security initiatives.
• Maintain accurate documentation and assist with process improvements to enhance efficiency and user experience.

Key Skills and Experience

• Minimum 2 years' experience in an IT support role.
• Strong knowledge of Windows client/server environments, Microsoft 365, Intune, and Autopilot.
• Familiarity with networking concepts and troubleshooting.
• Experience with ITSM platforms such as Jira Service Management.
• Excellent problem-solving and analytical skills.
• Strong communication skills to explain technical concepts clearly to non-technical users.

Please apply with your most recent updated CV!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.