2nd Line Support Engineer

Are you an experienced IT professional looking to elevate your career in a dynamic and supportive environment? I'm working with a leading business in Southend that requires a dedicated 2nd Line Support Engineer to join their team, on a permanent basis.

This role offers a chance to apply your technical expertise, but also provides a pathway for significant career growth and skill enhancement.

The successful candidate will be part of a busy Service Desk, where the ability to work efficiently under pressure and deliver exceptional customer service is prioritised. This role is ideal for individuals who thrive in fast-paced settings and are eager to take on new challenges.

Key Responsibilities:

• Provide 2nd line IT support: Resolve issues and ensure seamless IT operations.
• Customer Engagement: Offer professional and effective support to customers.
• Team Collaboration: Work with team members to manage and resolve Service Desk tickets.
• System Administration: Maintain and administer Microsoft 365, AzureAD/EntraID, and Active Directory.
• Windows Support: Support Windows 10 and 11 environments, ensuring systems are up-to-date and secure.
• IP Networking: Manage tasks including DNS and DHCP configurations.
• Virtualisation Tools: Utilise Hyper-V and VMware.
• Email Systems: Administer Exchange Server to maintain robust email communication systems.
• Service Desk Systems: Competence in using Service Desk ticketing systems.

This role is an excellent fit for an IT professional who is passionate about technology and eager to develop their career.