Onboarding Specialist
Onboarding Manager – SaaS
12-Month Fixed-Term Contract
£40,000 p/a + bonus
Fully Remote (UK)
We’re partnering with a high-growth, product-led SaaS company in the healthcare technology space, recognised for its inclusive culture, flexible working, and strong customer-first values.
They’re looking for an Onboarding Manager to take full ownership of the onboarding journey for new customers - acting as the central point of contact from post-sale handover through to successful adoption.
This is a proactive, consultative role focused on delivery, communication, and long-term customer success, not reactive support.
The Role
As the Onboarding Manager, you’ll be responsible for delivering a seamless onboarding experience that sets customers up for long-term success.
You’ll manage onboarding plans, coordinate internal stakeholders, keep customers engaged, and continuously improve onboarding processes based on feedback and outcomes.
Key Responsibilities
Own the onboarding experience
- Meet customers immediately post-sale to understand their needs and onboarding goals
- Partner with customers to create a clear onboarding success plan
- Proactively manage progress and intervene early to keep onboarding on track
Deliver onboarding plans
- Manage timelines, milestones, and stakeholder accountability
- Ensure onboarding tasks are completed within agreed timeframes
- Monitor progress and adjust plans as required
Customer engagement
- Act as the single point of contact throughout onboarding
- Lead regular check-ins with customers and internal teams
- Build strong relationships and gather insights to improve onboarding tools
Continuous improvement
- Identify recurring issues and recommend process improvements
- Act as a feedback loop for product and operational teams
- Support a smooth transition from onboarding into ongoing customer success
What They’re Looking For
- 3+ years’ experience in customer onboarding, customer success, implementation, or project-based client roles
- Experience working within a SaaS or technology-driven environment
- Strong project management and stakeholder communication skills
- Comfortable supporting customers through change and adoption
- Healthcare or regulated-industry experience beneficial, but not essential
Why Apply?
- Fully remote role (UK-based)
- Clear ownership and responsibility
- Customer-first, collaborative culture
- Exposure to a purpose-led healthcare SaaS product
- 12-month FTC offering stability and development opportunity