Service Desk Analyst

*INSURANCE EXPERIENCE REQUIRED*

Description

· Providing in-office support for the London Hub Office.

· This position will be hybrid. Possibly 3-5 days in office based on need.

· Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between.

· Support SaaS tools, compliance practices, on and off-boarding processes, and calibration hardware in our conference rooms and event spaces.

· Learn, document, train, and support new applications and IT Procedures, always keeping a keen eye on opportunities to refine and increase efficiency.

· Create detailed and impactful documentation for your peers and our user base.

· Participate in IT Operations scrum teams to deliver projects and to continually enhance and scale our service capabilities globally.

· Act as a point of contact on technical matters for local product and operations teams, as well as all other stakeholders.

· Partner with IT Procurement to help coordinate with vendors, and to insure efficient logistics and supply chain processes.

· 1st line troubleshoot any network connectivity concerns and triage to network team as needed.

· 1st line troubleshoot an AV/ Conf room concerns and triage to AV team as needed.

Troubleshoot any desk connectivity issues (monitors, keyboards, mouse, physical LAN connections). Replace cables or connectors as needed.

Skills

• iMac
• ios
• jamf
• macbook
• Apple
• Support
• Troubleshooting
• Technical support
• Customer service
• Applications support
• Hardware

Job Title: Service Desk Analyst

Location: London, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)>

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)>

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.