Process & Systems Excellence Lead

This role is key to helping us achieve our ambition to become the leading digital-first utility company. You will be responsible for ensuring that operational systems are fully optimised, driving continuous improvement, and enabling customer-focused outcomes.You will work closely with stakeholders across the business, provide subject matter expertise for system changes, and lead improvement activities that deliver measurable efficiency and performance benefits.What you’ll be doing as a Process & Systems Excellence Lead

• Leading continuous improvement activities to deliver measurable cost and efficiency benefits.
• Engaging with stakeholders to identify opportunities and manage the implementation of change.
• Supporting technical deployments, providing subject matter expertise, and assisting with testing new functionality.
• Creating training materials, guides, and briefings for stakeholders impacted by system changes.
• Capturing and updating processes in Thames Water’s preferred mapping tool (Bizz Design).
• Analysing data to identify and track improvements.
• Building strong relationships across the business to ensure sustainable, high-quality performance.

Base location: Kemble Court - RG2 6ADThis position is offered on a hybrid basis, with a minimum of two days per week in the office. During the initial training and onboarding period, you will be expected to attend the office more frequently to support your learning.What you should bring to the role

• Knowledge of Workforce Planning & Scheduling systems (Salesforce desirable).
• Ability to develop robust business cases to support change.
• Skilled in using Microsoft tools to analyse and present data effectively.
• Experience of leading projects or improvement activities with proven benefits.
• Strong communication, listening, and interpersonal skills.
• Organised and able to prioritise workload, while staying calm under pressure.
• Curious, creative, and persistent in solving problems and driving improvements.

What’s in it for you?

• Competitive salary up to £45,000 per annum depending on skills and experience.
• Annual leave 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
• Performance-related pay plan up to 10% of salary.
• Generous Pension Scheme through AON.

• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know , we’re here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.