Microsoft Support Engineer

Microsoft Support Engineer

Up to £38,000 + on call allowance

Remote

Key Responsibilities

• Deliver BAU support and maintenance across customer environments.
• Contribute to service improvement initiatives alongside other engineers and Technical Leads.
• Assist with solution development based on designs and documentation provided by Technical Leads, Architects, and Delivery Managers.
• Actively maintain and work towards technical certifications in relevant Microsoft products.
• Participate in the on-call rota to provide out-of-hours support.
• Follow change control processes and ensure all work is carried out to a high standard.
• Note: Responsibilities are not exhaustive the role holder may be asked to take on other reasonable duties as required.

Core Skills & Experience

• Strong problem-solving ability and logical approach to troubleshooting.
• Excellent written and verbal communication skills, able to engage with stakeholders at all levels.
• Strong customer service focus and ability to build positive working relationships.
• Ability to work independently as well as collaboratively within a team.
• Awareness of the commercial impact of technical decisions.
• Previous experience in a managed service or commercial IT environment.
• Familiarity with working under formal change control.

Technical Skills

• Windows Server (including Active Directory Domain Services, DNS, Group Policy, DFS, DHCP)
• Microsoft Azure (IaaS, PaaS, SaaS) - AZ-900 required, AZ-104 desirable other Microsoft certifications a bonus.
• Microsoft 365 administration.
• PKI, Exchange, and related Microsoft infrastructure components.
• Exposure to scripting and automation (e.g., PowerShell, Puppet, Docker, or equivalent).
• Experience with management and operational tooling such as anti-virus, backup, disaster recovery, and monitoring solutions.
• Bonus skills:
• Linux administration.
• Networking fundamentals (routing, switching, firewalls).
• Supporting bespoke applications and customer-specific services.
• Experience with Infrastructure as Code.
• Experience with Kubernetes.
• Experience with virtualisation platforms such as Hyper-V, VMware, or vCloud, including administration and troubleshooting.

Additional Requirements:
Successful candidates will be required to undergo NPPV3 and SC background checks as part of the role. These are completed after starting employment.