Administrator

JOB TITLE: Administrator

SALARY: £24,000 p/a

LOCATION: Nottingham

SETTING: Hybrid / 2 days working from home after probation

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We have an exciting opportunity for an Administrator at our office in Nottingham – this is a hybrid role with two days a week working from home after probation. In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service as well as supporting customer contacts via phone, email and through self-service portals.

Job Specification: Administrator

The Administrator will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA’S.  You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships.

The responsibilities include, but are not limited to:

• Maintaining a high degree of customer service for all support queries as well as taking ownership of user problems.
• You will support users/customers in all hardware support returns and repairs process and the management of supply new equipment or collecting old equipment.
• Answering and responding to calls according to process and policy and resolving issues directly.
• Act as a ‘service representative’ for appointed services and take responsibility for ensuring the customer journey exceeds expectation.

Requirements: Administrator

This role will suit someone who is an Administrator or Customer Service professional with excellent communication skills and a strong attention to detail.

We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We are registered Disability Confident Employer (Level 3) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

Keywords: Administrator, Customer Service, Problem Solving, Communication, Office Administration, MS Office.