Key Account Manager

Portfolio are pleased to exclusively represent our client in their search for a Key Account Manager. Working for a global software company, this opportunity offers excellent progression and development for an experienced Account Manager. As a Key Account Manager you will look after your book of high value clients from onboarding and throughout their whole lifecycle including proactive quarterly and annual check ins, being a point of contact, refresher training and demonstrations of the software. We are looking for someone with amazing customer service and experience of account management, building rapport with clients and contributing to retentions targets. If you have the right experience and are looking for a new challenge, please apply today!

Day-to-day responsibilities include but are not limited to the below:

• Manage multiple high-value accounts autonomously, demonstrating accountability, initiative and strong organizational discipline
• Take ownership of the implementation and on-going account management of our key and high value client base
• Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account and conduct on site visits when applicable
• Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce
• Post onboarding - regularly engaging with our key accounts by conducting quarterly health checks and annual service reviews
• Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system
• Conduct demonstrations of the software by webinar for prospect clients and those wishing to migrate from HRonline
• Conducting site visits and client meetings to strengthen relationships , understand business objectives, and identify opportunities for additional value

Key requirements

Required skills and experience

• Customer service experience is essential
• The ideal candidate will have experience in an Account Management role or similar
• Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
• The ability to work in a fast-paced environment.
• Passionate about delivering exceptional client experience at every touchpoint.

Benefits

• Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales)
• Private health care cover after 5 years' service
• New business referral scheme
• Access to Health Shield
• Access to the EAP service
• Refer a friend scheme
• Paid birthday leave
• Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service
• Group life insurance
• Eye care contribution
• Free fruit (office-based staff)
• Travel Season Ticket loan scheme
• Milestone recognition
• Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
• Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
• Park Inn 20% off food and drink
• New Century food and drink discount
• Revolution De Cuba food and drink discount
• Cycle 2 Work scheme after probationary period
• On site Gym
• Bright Exchange perks

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