Infrastructure Specialist

Infrastructure Support Specialist – Windows 11 Project

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.

Reports to: Infrastructure Operations Support Manager

Direct Reports: N/A

Working Arrangements: Full Time, Monday to Friday with occasional weekend work

Overall Objective of Role:

Thomas Miller is looking to recruit, on a temporary basis, an experienced/seasoned Infrastructure Operational Support Engineer with the relevant exposure and experience to manage Thomas Miller's Windows 11 deployment and associated systems, within the infrastructure landscape.

This role will need to provide project support, proven expertise and skills with the essential systems detailed below and ideally also the desirable areas, too.

A service-oriented mindset is a must and have a good level of attention to detail. They will need to be able to work closely with the other team members within the IT team and the wider business.

Essential and Proven Technical Experience & Skills

• Windows 11 migration
• Autopilot (Hybrid Joined)
• Intune
• Defender for Endpoint
• Bit Locker
• SCCM
• Active Directory / Azure EntraID

Desirable Technical Experience & Skills

• Ivanti
• Intune App Packaging
• M365 (Office Apps)
• PowerShell / Scripting

Main Responsibilities:

• Accepting, prioritising and resolving Project defined tasks within agreed timeframes
• Provide support and administration of the IT Infrastructure
• Identify Service Improvement opportunities
• Producing, updating and maintaining technology service documentation

Personal Attributes:

• Service orientated approach with excellent oral and written communication and interpersonal skills.
• Able to explain complex matters succinctly.
• Able to present ideas in business and user-friendly language.
• Highly self-motivated and able to use own initiative.
• Excellent analytical and problem-solving skills.
• Able to prioritise and execute tasks in a high-pressure environment.
• Be able to work to tight deadlines.
• Good customer service orientation.
• Experience working in a team-oriented, collaborative environment as well as autonomously.
• Demonstrate good attention to detail.