Account Manager

About Us

Top Marks AI is a fast-growing EdTech startup revolutionising how schools assess and support student learning. We build intuitive, impactful software that helps educators save time and improve student outcomes across secondary schools and multi-academy trusts throughout the UK.

The Role

We're looking for an Account Manager to own and grow relationships with our school and MAT partners. You'll ensure customers see long-term value from Top Marks and expand their use of our platform.

This is a high-impact role for someone who enjoys building trusted relationships, driving adoption, and identifying growth opportunities. You'll work directly with headteachers, senior leadership teams, and MAT leaders — focusing on value delivery and strategic partnership.

What You'll Do

• Manage a portfolio of schools and multi-academy trusts, ensuring high satisfaction and retention
• Drive renewals and expansion (additional schools, year groups, or trust-wide deployments)
• Lead customer onboarding and deliver in-person workshops
• Run regular check-ins and value-focused conversations with senior stakeholders
• Gather customer insights to inform product development and positioning
• Help shape account management processes and playbooks as we scale

What We're Looking For

• 2–4+ years in account management or a customer-facing B2B role (SaaS or EdTech ideal)
• Comfortable building relationships with senior stakeholders
• Confident managing renewals and having commercial/pricing conversations
• Organised, proactive, and able to manage multiple accounts
• Happy to travel to visit clients and deliver in-person sessions
• Bonus: experience working with UK schools, MATs, or understanding of education procurement cycles

Early in your career? If you're organised, people-focused, and eager to learn, we'd still love to hear from you.

What We Offer

• Competitive base salary + performance-based commission
• Equity options in a growing startup
• Clear progression into senior Account Management or Customer Success roles
• Flexible working arrangements
• A supportive, mission-driven founding team