IT Service Manager - Birmingham (Hybrid) - IT Service Delivery/ITIL

IT Service Manager - Birmingham (Hybrid) - IT Service Delivery/ITIL

TrinIT Talent are looking for a IT Service Manager to come on board for a permanent position based in Birmingham (Hybrid). This role is paying £48,000 per annum.

Job Description:-

The Service Manager will oversee end-to-end delivery of IT services and operations across products and platforms, ensuring services are available, reliable and performing in line with agreed service levels. You will manage ITIL processes across incident, problem, request, event and change management, coordinate suppliers, maintain service performance visibility and drive operational excellence across the IT environment.

Key skills:-

• Service Level Management & performance monitoring

• Strong ITIL Service Management background

• Incident, Problem, Request, Event & Change Management

• Supplier & stakeholder management

• Application life cycle management

• Business analysis & continual service improvement

• Service reporting, governance & assurance

• Knowledge of digital platforms & emerging technologies

• Experience managing multiple services or platforms

• Experience balancing competing priorities in complex environments

If you feel you have the right experience for this role, please get in touch by sending your CV in Word format to (see below)

TrinIT Talent will consider applications based only on skills and ability and will not discriminate on any grounds.

IT Service Manager - Birmingham (Hybrid) - IT Service Delivery/ITIL