IT Apprentice - Digital Support Technician
Do you have a passion for IT and problem-solving? Join Trinity House as a Level 3 IT Apprentice and gain hands-on experience supporting staff and maintaining systems across the organisation. A two-year programme to develop your technical skills and kick-start your IT career.
Role
Technical duties:
- Learn how to carry out technical IT duties as required and directed
- Undertake training to participate in the IT support function as part of the Service Desk framework and IT Service level Agreement (SLA). Front line support
- Undertake training to provide front/first line support service to end users on software and hardware related problems
- Provide first line and second-line support where required and as development allows. Data and communications network
- Understand the fundamentals of computer networking
- Support the monitoring and maintenance of the Data and Communications
Training
- Digital Support Technician Level 3 Apprenticeship Standard
- Training will be provided by Ginger Nut Training.
- Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required
- Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment
Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise - To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn
Learning, and other bespoke channels designed to support their apprenticeship
- No guarantee of permanent role
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- GINGER NUT MEDIA LIMITED
- Working Week
- Monday - Friday, 8.30am - 5.00pm
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Thursday, 27th November 2025
- Start Date
- Monday, 12th January 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Mathematics GCSE, grade 4 (Essential)
About the Employer
Trinity House
Trinity House works for the benefit and safety of all mariners as a General Lighthouse Authority and maritime charity. Our people are central to our reputation as a leading maritime organisation, as is our commitment as an employer to developing the skills, capabilities and potential of our workforce.
- Company
- Trinity House
- Location
- The Quay, Harwich, Essex, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,016 a year
- Posted
- Company
- Trinity House
- Location
- The Quay, Harwich, Essex, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £20,016 a year
- Posted