Do you have a passion for IT and problem-solving? Join Trinity House as a Level 3 IT Apprentice and gain hands-on experience supporting staff and maintaining systems across the organisation. A two-year programme to develop your technical skills and kick-start your IT career.
Role
Technical duties:
Learn how to carry out technical IT duties as required and directed
Undertake training to participate in the IT support function as part of the Service Desk framework and IT Service level Agreement (SLA). Front line support
Undertake training to provide front/first line support service to end users on software and hardware related problems
Provide first line and second-line support where required and as development allows. Data and communications network
Understand the fundamentals of computer networking
Support the monitoring and maintenance of the Data and Communications
Training
Digital Support Technician Level 3 Apprenticeship Standard
Training will be provided by Ginger Nut Training.
Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required
Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise
To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship
No guarantee of permanent role
Apprenticeship Standard
Digital support technician (level 3)
Training Provider
GINGER NUT MEDIA LIMITED
Working Week
Monday - Friday, 8.30am - 5.00pm
Expected Duration
2 Years
Positions Available
1
Closing Date
Thursday, 27th November 2025
Start Date
Monday, 12th January 2026
Desired Skills
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Qualifications
English GCSE, grade 4 (Essential)
Mathematics GCSE, grade 4 (Essential)
About the Employer
Trinity House
Trinity House works for the benefit and safety of all mariners as a General Lighthouse Authority and maritime charity. Our people are central to our reputation as a leading maritime organisation, as is our commitment as an employer to developing the skills, capabilities and potential of our workforce.
