Senior Application Support Officer (Unit4)

Senior Application Support Officer

Predominantly remote working role. You will be expected to collect equipment and undertake induction and you can then work mainly from home.

We are seeking a Senior Application Support Officer for an immediate start to join the Council's Finance Applications Team. To apply for this role, you must have extensive experience of using and supporting the Unit4 Finance system, ideally within a local government environment.

The Council is currently migrating to the Unit4 SaaS product, and this role will play a key part in supporting that transition. Proven experience with the Accounts Receivable (AR) module is essential, as you will support a project aimed at improving debt collection and automating financial processes. Strong SQL skills and experience in creating reports using Report Studio and XtraReports are also required.

Key Accountabilities

• Provide 2nd line application support and issue resolution for the Unit4 ERP Finance system.
• Support the ongoing migration to the Unit4 SaaS platform.
• Deliver specialist support for the Accounts Receivable module, including automation and process improvement initiatives.
• Develop and maintain financial reports and dashboards using SQL, Report Studio, and XtraReports.
• Collaborate with finance and IT teams to provide data insights that inform operational and strategic decisions.
• Ensure timely and effective communication with stakeholders to resolve technical and functional issues.

Key Criteria

• Proven experience in using and supporting Unit4 Finance system.
• Extensive hands-on experience with the Accounts Receivable (AR) module.
• Strong SQL knowledge and ability to create complex reports in Report Studio/XtraReports.
• Experience supporting or contributing to SaaS migration projects.
• Background in local government or public sector finance systems (highly desirable).
• Excellent problem-solving, analytical, and communication skills.
• Immediate availability or ability to start at short notice preferred.

How to Apply

• Quote the Job Title and Reference Number in your application.
• Submit your CV in Word format.
• Applications are reviewed on a rolling basis-early submission is recommended.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.