IT Support Engineer -1st & 2nd Line

IT Support Engineer -1st & 2nd Line
Location: Derby -Hybrid after training -2 days from home
Salary: 27-36k PA Negotiable dept on exp

Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. You'll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time.

This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.

Key Responsibilities for the role of IT Support Engineer:

• Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticketing system.
• Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure.
• Troubleshoot problems related to Active Directory, group policies, and user access permissions.
• Configure and deploy PCs, laptops, mobile devices, and peripherals.
• Support network connectivity, printers, and shared resources.
• Escalate complex technical issues to 3rd Line Support or external vendors where necessary.
• Maintain detailed and accurate records using the IT ticketing system.
• Follow IT security, data protection, and backup policies at all times.

Skills & Experience Required:

• Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line).
  Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, and Azure AD.
  Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP).
  Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow).
  Excellent troubleshooting, communication, and customer service skills.
  Ability to manage multiple tickets and prioritise effectively.
  A proactive, hands-on approach with strong attention to detail.

Benefits

• Hybrid working (after training period).
  Work with a supportive and collaborative IT team.
  Hands-on exposure to a wide range of modern technologies.
  Excellent opportunity to progress your IT career in a varied, technical environment.

Interested? Call TurnerFox Recruitment or send your CV