Digital Customer Service Assistant - Band 3
Job summary
An exciting opportunity has arisen to join the Digital Services (formerly ICT) department as a member of the Digital Customer Services Team.
The Customer Services Assistant is a customer-facing role and it is expected that anyone who holds this position will conduct themselves in a professional manner as described and defined in the ULHT Staff Charter.
Main duties of the job
Able to work under pressure, with excellent communication, time management and organisation skills. The suitable candidate will be able to demonstrate an understanding of the Trust values and be an effective team worker.
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description
Job responsibilities
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person Specification
Qualifications
- Diploma level or higher qualification or equivalent experience
- Evidence of recent and ongoing personal and professional development
- ITIL Foundation Qualification
Previous Experience
- Experience in providing administrative support for Digital and/or Healthcare organisations or systems
- Previous experience of working in the NHS
Knowledge, Skills & Aptitudes
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: ? Patient Centred ? Safety ? Compassion ? Respect and ? Excellence
- Knowledge and experience of administrative processes and procedures
- Awareness and Knowledge of the dignity in care agenda
- Knowledge and experience of cyber security
- Knowledge of Project methodologies
Specific Requirements
- Confident, self-motivated and enthusiastic
- Methodical approach to work, logical and numerate
- Ability to work under pressure and prioritise work
- Ability to travel which will allow candidate to carry out job.
- Flexible approach to work outside normal office hours, when and if the need arises
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
United Lincolnshire Hospitals NHS Trust
Address
Lincoln County Hospital
Greetwell Road
Lincoln
LN2 5QY
Employer's website
https://www.ulh.nhs.uk/