GRC Administrator

Salary - £28,849.00

Work Type - Hybrid

Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

We have a great opportunity for a GRC Administrator to join the Technology Governance team. Our team provides access control governance for IT applications such as SAP and Salesforce.

This role involves providing access to a number of IT applications, ensuring all assignments are in line with user to role mapping matrices and have appropriate business approval. With the aim that all users have the access needed to carry out their job from the day they start.

You will conduct monthly governance activities such as the removal of leavers and managing contractor expiry dates.

The role also involves carrying out the access control procedures for the applications we manage in accordance with UU policies and procedures. Undertaking GRC team reporting, record keeping and data cleanses.

• Ensure that access requests, covering new access, amendments and deletions to IT applications are resolved in a timely manner
• Provision of data extracts and reports
• Interact with business process and functional teams to resolve access exceptions and escalations
• Carry out governance activities to ensure compliance to the Access Control policy
• Achievement of individual and team SLAs, and KPIs
• Follow well defined procedures that involve defined rules/instructions
• Accurate recording of information to be input into access management systems
• Support both the Access and Process control areas ensuring all scheduled activities have been performed

• Experience in customer service environment
• Knowledge of Microsoft Excel
• Good communication skills both written and verbal
• Ability to accurately record and input information
• Good attention to detail
• Ability to deal with people at all levels both internally and externally in an efficient and courteous manner

• This role may not be eligible for the visa sponsorship

• We actively promote knowledge sharing and encourage everyone to have their say in continuously improving our processes
• The team prides itself on being a gate keeper, protecting both the individual and business from risks associated with fraud, data protection and unauthorised access.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.