End User Technology Engineer
Job summary
The End User Technology (EUT) Team is seeking to appoint two End User Technology Engineers to join our established team as we continue to enhance the delivery of digital services across University College London Hospitals, with a strong focus on end-user devices that support critical clinical workflows.These are hands-on, fully on-site role responsible for the configuration, maintenance, testing, and ongoing operation of end-user technology across multiple hospital sites
You will support the opening, refurbishment, and reconfiguration of clinical and corporate areas, including the installation, configuration, and verification of workstations, printers, peripherals, and associated software. This will include specialist printing solutions such as label and wristband printers that are essential to safe patient identification and care delivery.
Working as part of a close-knit team, you will contribute to project and improvement work, including device refresh programmes, upgrades, replacements, audits, and major deployments such as EHR go-lives.
Main duties of the job
You will support testing and validation activities to ensure that all devices are safe, secure, reliable, and fit for clinical use, and you will help maintain accurate configuration and asset records in line with agreed processes and best practice. Previous experience in a hospital or healthcare environment would be an advantage but is not essential.The devices you support play a critical role in patient care across highly acute and specialist areas, including the Emergency Department, Intensive Care Units, Theatres, Maternity Services, and outpatient services. As such, a proactive and resilient approach, strong analytical and problem-solving skills, and a commitment to delivering high-quality, person-centred customer service are essential.
You will work closely with colleagues across the Digital Healthcare Directorate, including Technical Delivery and EHR application teams. You will gain hands-on experience configuring and supporting the Trust's Electronic Health Record system, particularly in relation to workstation and printer configuration, building and maintaining system records, and ensuring alignment between clinical requirements and technical delivery.This role also involves promoting the safe and effective use of end-user technology, acting as an ambassador for Digital Healthcare. Flexibility to participate in out-of-hours working during peak periods, such as major deployments and go-lives is required.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
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University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
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National Hospital for Neurology and Neurosurgery
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Royal National ENT and Eastman Dental Hospitals
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University College Hospital Grafton Way Building
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Royal London Hospital for Integrated Medicine
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University College Hospital Macmillan Cancer Centre
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The Hospital for Tropical Diseases
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University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.
Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit:Flexible working.
To discover more about what makes UCLHa great placeto work, visit:Why Choose UCLH?
Person Specification
Knowledge and Qualifications
- General education to degree level, equivalent professional qualification or equivalent experience
- Excellent operational knowledge of technical configuration including relevant operational policies and procedures
Experience
- Ability to understand the requirements of and work effectively within a demanding project environment
- Software configuration experience
- Previous NHS or Healthcare experience
- Previous experience of implementing policy and procedure changes that has impact in other areas
Skills and Abilities
- Ability to analyse situations/information to identify and resolve a range of problems e.g. computer system errors, user, computer or application problems, network issues.
- The ability to maintain issues lists and work to a project plan
- Sound organisation skills ability to plan tasks and activities which may require adjustment due to variable workload and interruptions.
- Resilient approach and flexible attitude to work
- Ability to concentrate for long periods during troubleshooting or analysing information, under pressure where necessary
- Quick Learner
- Aptitude for technology
- Proficiency in standard computer packages such as Microsoft Word, Powerpoint and Excel
Communication
- Strong interpersonal skills, experience of communicating complicated, difficult to explain technical issues to non IT staff/suppliers; communicating very detailed technical information within peer groups.
- The ability to lead meetings, prioritise tasks and resolve conflicts
Personal and People Development
- Have the ability to work alone as well as working with other workstreams when and where necessary. Working to appropriate guidelines and escalate to manager when it is necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
UCLH, Maple House
149 Tottenham Court Road
London
W1T 7NF
Employer's website
https://www.uclh.nhs.uk