Application Support Technician

Job description

Job responsibilities

Responsible for the administration and integrity checks of all the above systemsoperational within the Trust. Provide technical support for all the above systems to all users of these systems ensuring that all incidents or tasks raised for assistance or support are completed promptly and to a high standard. Participate in the testing, configuration, training and support of all new releases of the above software. Add and modify the configuration of any of the above systems for the benefit of the Trust in accordance with the requirements of the Trust. Proactively deliver and support the management and distribution of all Smartcards to staff for the Trust, following strict NHS Digital guidelines and processes. Provide 1st and 2nd line support for all the above systems within the local Health Community (UHSx, Sussex Community Trust, SPfT, GP Surgeries, Hospices). Identify and escalate unresolved issues to the Supplier of the above systems, promptly, ensuring all relevant information is included.

Assist other members of the team in resolving problems and queries, depending on area of expertise, to ease workload pressures. Responsible for organising own workload daily, ensuring all priority work is progressed or escalated quickly and efficiently. Work closely with all relevant teams to ensure all work is progressed effectively. These teams include IT Technical Support, GP Surgeries, System Suppliers, and Operational Teams. Work closely with all systems administrators that have an interface with any of the above systems, i.e. MIS, JAC, PACS, CRIS, Office Automation etc Work with System Trainers on common issues to help improve Training and user knowledge.

Person Specification

Qualifications

• Educated to Diploma/High National Certificate (HNC) or equivalent qualifications or experience.

Knowledge and Experience

• Experience of using patient or customer focussed IT based Information Systems.

• Experience of training people to use IT Systems over the telephone and face to face.

Skills

• Ability to communicate with all levels of users - needing to convey complicated information occasionally.
• Experience of training ends users on the use of applications/reporting solutions
• Evidence of having undertaken own development to improve understanding of equalities issues

• Ability to identify errors and omissions from complex reports. To use this information to plan corrective action and then undertake that work.

Equality, Diversity, and Inclusion

• Evidence of having championed diversity in previous roles (as appropriate to role).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)

Address

Worthing Hospital/St Richards Hospital

Worthing

BN11 2DH

Employer's website

https://www.uhsussex.nhs.uk/