Technical Support Advisor

Technical Support Advisor
Location: Uxbridge
Salary: £27,000 to £30,000 per annum

Are you a technical whizz with a passion for problem-solving?

A fantastic opportunity has become available for a Technical Support Advisor to join a friendly, growing company based in Uxbridge. This role is ideal for someone with strong technical knowledge and a natural flair for delivering exceptional customer service.

Whether you’ve worked in retail providing technical advice on products or already have experience in an office-based support role, this could be your next exciting step!

What You’ll Be Doing:

• Handle inbound and outbound technical support calls from customers
• Accurately record notes and details in the system, progressing cases as required
• Create clear service reports when resolving issues over the phone
• Proactively monitor remote access reports to spot potential faults
• Use remote access software to log into customer equipment and troubleshoot
• Work closely with the Scheduling Team to arrange engineer attendance when necessary
• Flag any potential escalations to managers

Who We’re Looking For:

• Previous experience in a technical support role (office or retail-based)
• Passionate about delivering outstanding customer service
• Excellent telephone manner and strong communication skills
• Confident using IT systems; Salesforce and Excel knowledge helpful but not essential
• Tech-savvy and confident with fault-finding on electrical equipment

What to Do Next:

If you're interested in this opportunity, apply today and send us your CV.
Know someone perfect for the role? Refer a friend and earn a £100 voucher when they secure a permanent position!

Due to high application volumes, if we have not contacted you within 48 hours, please assume your application has been unsuccessful on this occasion.

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Keywords: Technical Support Advisor, IT Support, Customer Service, Remote Support, Troubleshooting, Uxbridge, Office-Based Tech Support, Entry-Level IT Jobs, Technical Helpdesk.