IT Support Analyst (Fully Remote)

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Application Support Specialist

Location: UK (Remote) | Salary: £38,000-£42,500 (DOE)

We’re looking for an enthusiastic, innovative team player to join a leading software provider’s support team, helping clients across the UK. You’ll enjoy solving problems, building relationships, and turning customer challenges into effective solutions.

Key Responsibilities:

• Provide expert support to external clients on software products.
• Diagnose, investigate, and resolve issues via the customer portal.
• Take ownership of incidents to ensure timely, high-quality solutions.
• Collaborate with colleagues to identify solutions, share knowledge, and improve processes.
• Become a subject matter expert and contribute to wider knowledge management.

Essential Skills & Experience:

• Application or software support experience.
• Strong analytical, problem-solving, and organisational skills.
• Excellent verbal and written communication.
• Proactive, self-motivated, and customer-focused.

Desirable:

• Basic SQL knowledge.
• Strong customer service awareness.
• Teamwork skills.

Perks & Benefits:

• Flexible working, including two weeks from anywhere in the world.
• Private Medical Insurance, Health Cash Plan, and pension.
• 25 days annual leave plus Bank Holidays, early finish days, and parental leave support.
• Professional development opportunities and employee-led wellbeing and diversity groups.

We celebrate diversity and welcome candidates from all backgrounds.

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