IT Support Engineer

IT Support Engineer – £45,000

Consulting Business | London (Hybrid)

A well-established consulting firm is seeking a proactive IT Support Engineer to join its growing internal technology team. This is a great opportunity for someone who enjoys variety, problem-solving, and working closely with users across a professional services environment.

The Role

You’ll be responsible for delivering high-quality IT support and ensuring the smooth running of day-to-day technology operations. Key responsibilities include:

• Providing 1st–2nd line support across hardware, software, and networks
• Troubleshooting incidents and escalating complex issues when required
• Managing user onboarding/offboarding, permissions, and system access
• Supporting Microsoft 365, Azure AD, and core business applications
• Maintaining IT documentation, asset registers, and best-practice processes
• Contributing to ongoing infrastructure, security, and improvement projects

About You

• 2–4 years’ experience in an IT support or service desk role
• Solid knowledge of Microsoft 365, Windows environments, and networking fundamentals
• Strong troubleshooting skills and a customer-first approach
• Confident communicator, able to support users at all levels
• Experience in consulting or professional services is an advantage but not essential

Package & Progression

• Salary: £45,000
• Hybrid working model
• Professional development and certification support
• Opportunity to get involved in wider IT, cloud, and security projects