Junior Administrator
Junior Administrator (Non-Technical) – 6 months Contract – Hybrid Working – Inside IR35
Please note this role is a Non-Technical role, please avoid applying if you are actively seeking a technical role.
This role will be an average of 2-3 days per week on-site, in London.
We are looking for a Junior Administrator to support business-as-usual (BAU) IT service operations within a Global Legal organization. The role will work closely with Infrastructure Team Leaders and wider IT teams, assisting with day-to-day service management activities and ticket co-ordination.
This is an operational, support-focused role, ideal for someone early in their ITSM career looking to gain hands-on experience in a structured enterprise environment.
Junior Administrator experience to include:
- Supporting BAU service operations, ensuring tickets are logged, updated, and progressed appropriately
- Experience working with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum
- Daily ticket queue checks, including triage, and updates.
- Experience in coordination across Incident, Change, and Problem Management processes
- CAB experience / Change Advisory Board – Taking Minutes, Sending invitations
- Work alongside Infrastructure, Compute and Network teams, monitoring tickets and ensuring SLA’s are met.
- Supporting Integrated Change Process (ICP) activities, including helping to run calls and maintain records.
- Preparing and circulating documentation and meeting agendas
- Support Infrastructure Team Leaders in following up on actions and providing cover where required
- Assisting with process reviews and continuous improvement initiatives
- Raising and tracking escalations when required
- Experience working within a Legal, Insurance or Financial Service environment
- Stakeholder Management
- Experience working within a Global Environment
Please note that the Junior Administrator is an immediate start, but you will need to go through some basic background checks (BPSS) before you start.
To discuss this exciting Junior Administrator opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Louise Davies, by exploring the VIQU IT Recruitment website.
To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, and Twitter: @VIQU_UK