1st Line Support Engineer

1st Line Support – 6 - Month Contract – Hybrid - Liverpool

VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk.

The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service.

The role:

This role will involve managing and escalating support tickets for 3rd party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount.

Key skills & responsibilities for the First Line Support:

• 1st Line / Service Desk / Customer Support – in a Windows / Microsoft environment:
• Sharepoint
• Windows 10
• Office 365
• Active Directory
• Azure
• Experience supporting client facing software would be beneficial
• Triaging tickets and escalating to relevant teams where necessary
• Using ServiceNow ticketing system
• Excellent customer service skills

Role details:

• Job role: 1st Line Support      
• Job type: Contract
• Duration: 6 months’ contract with view to extend
• Rate: £130 - £145 per day
• IR35 status: Inside IR35
• Location: Hybrid, one day per week in Liverpool     

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

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