1st Line Support Engineer

1st Line Support –Hybrid - London

VIQU have been approached by a customer requiring a 1st Line Support contractor to provide support with everyday IT support such as dealing with 1st line user issues/tickets.

The successful 1st Line Support will have solid previous experience in IT Support within a MAC environment and will be committed to delivering excellent customer service.

The role:

This role will involve supporting face to face users within the office with 1st line issues, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with management and senior staff members as the end user, so communication skills and a focus on customer service is paramount.

Key skills & responsibilities for the First Line Support:

• 1st Line / / Customer Support – in a MAC environment:
• Jira
• Slack
• Zoom
• Google
• JAMF
• Triaging tickets and escalating to relevant teams where necessary
• Supporting face to face IT Support with internal users
• Excellent customer service skills

Role details:

• Job role: 1st Line Support      
• Job type: Contract
• IR35 status: Inside IR35
• Location: Hybrid, one day per week in London 

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

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